Unified communications (UC) solutions is a framework for integrating various synchronous and asynchronous communication services into one ecosystem with the sole aim of simplifying and enhancing business communication across a company.
Synchronous communication systems, such as Internet Protocol (IP) telephony, instant messaging, chat, webcams or video conferencing, facilitate real-time communication, whilst asynchronous communication systems such as email or text messaging, take place at an individual’s convenience.
The aim of Unified Communications is to integrate the functions of these two communication systems so the end user can access any of these services from any device. UC allows the user to send a message on one medium, and receive the communication through another one. For instance, the user can receive a voicemail message through email or a text message. Unified communications can also support the user to switch from one mode of communication to another within the same session, and to work remotely but stay fully connected.
Unified Communications is not necessarily a single product, but a set of products that provides a seamless end-user experience across multiple devices. It encompasses all forms of communications that are exchanged via a network.
New disruptive technologies such as webRTC are leading the charge in offering unique features that significantly improve customer experiences and interactions.
Since WebRTC is interoperable with VoIP and UC solutions, it can be integrated into a company’s existing telephony infrastructure in order to extend the Unified Communications capabilities beyond the confines of an enterprise to their customers, partners and suppliers. In other words, external users can benefit from the UC features, such as presence, chat, audio, video, conferencing, data transfer and screen sharing to interact with the business over the web, all this using only a web browser!
Why choose Unified Communications
A survey by Vodafone found that 90% of businesses, which implemented a UC strategy have found it beneficial. By allowing user flexibility in communication methods across a business, Unified Communications has been attributed to increased employee productivity, enhanced ROI, workforce cohesion and collaboration.
Juno’s Unified Communications solutions can help your business keep things simple. We can help you move beyond basic functionality with a flexible system, that will grow with your business.
We can eliminate your communications complexity, and improve the flexibility, mobility and manageability of your organisation by making it more responsive, more agile and ultimately, more competitive, efficient and productive.
Juno’s UC and particularly WebRTC technology provides enhanced functionality, while being both affordable and relatively simple to manage. It can level the playing field by enabling SMEs (small and medium-sized enterprises) to act as larger businesses at a fraction of the cost.
We can help your business connect your growing mobile and remote workforces by incorporating mobility, as well as providing the flexibility in managing off-site employees.
We can also help your business save money on overall operating costs, including the initial set-up and long-term costs, to ensure that your business maximises its return on investment.